{"id":405,"date":"2025-05-05T10:22:59","date_gmt":"2025-05-05T10:22:59","guid":{"rendered":"https:\/\/saiguru.co.uk\/?page_id=405"},"modified":"2025-06-23T09:06:15","modified_gmt":"2025-06-23T09:06:15","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/saiguru.co.uk\/?page_id=405","title":{"rendered":"TERMS & CONDITIONS"},"content":{"rendered":"\n

PRICING<\/strong><\/h3>\n\n\n\n

All product prices listed on our website include VAT (where applicable) but exclude delivery charges. If VAT rates change between your order date and dispatch date, we\u2019ll adjust the VAT you pay unless full payment has already been received.<\/p>\n\n\n\n

We process your payment upon dispatch and issue a Dispatch Confirmation Email. Ownership of goods transfers to you once full payment is received. If payment remains outstanding, interest of 2% per annum above the Bank of England base rate may be charged, accruing daily until the amount is fully settled.<\/p>\n\n\n\n

\n\n\n\n

PRODUCT INFORMATION<\/strong><\/h3>\n\n\n\n

Unless otherwise stated, Saiguru Ltd is not the product manufacturer. While we strive to ensure accurate descriptions, colours may vary based on device display, and packaging may differ. Please refer to the product label and usage instructions before use.<\/p>\n\n\n\n

We may make minor technical adjustments or updates to comply with legal requirements or improve functionality. These changes won\u2019t affect general use.<\/p>\n\n\n\n

\n\n\n\n

DELIVERY & PROCESSING POLICY<\/strong><\/h3>\n\n\n\n

Processing Time:<\/strong> Orders are typically processed on the same business day. Orders placed after 4 PM GMT or during weekends\/bank holidays will be processed the next working day. Seasonal periods may require additional time.<\/p>\n\n\n\n

Delivery Options & Charges:<\/strong> Delivery services and charges (inclusive of VAT) are listed on our website.<\/p>\n\n\n\n

\n\n\n\n

DELAY OR NON-PERFORMANCE<\/strong><\/h3>\n\n\n\n

If delivery is delayed due to factors beyond our control, we will notify you and take steps to minimise the impact. You won\u2019t be compensated for delays, but if the delay is significant, you may cancel the order and receive a refund.<\/p>\n\n\n\n

If we’re unable to fulfil our contract due to external events, we will inform you and refund any unreceived goods.<\/p>\n\n\n\n

\n\n\n\n

ORDER CANCELLATION POLICY<\/strong><\/h3>\n\n\n\n

You can cancel your order within 14 days of delivery.<\/p>\n\n\n\n

To cancel, contact Customer Services via the methods under “Returns Policy” or email info@saiguru.co.uk<\/strong><\/a>. Alternatively, send a written notice to: 297 Lewisham High St, London, SE13 6LE<\/strong><\/p>\n\n\n\n

Return items within 14 days of cancellation at your own cost (unless free returns were offered). Ship to: 297 Lewisham High St London SE13 6NL<\/strong><\/p>\n\n\n\n

Retain proof of postage. No refunds if returned items are not received or delayed without evidence.<\/p>\n\n\n\n

Only standard delivery fees are refundable. Express\/scheduled delivery fees are non-refundable.<\/p>\n\n\n\n

Refunds are processed within 14 days of receiving returned items or proof of return. We use the original payment method and do not apply additional charges.<\/p>\n\n\n\n

Refunds may be reduced for products returned in a non-resalable condition (e.g., used, damaged packaging, missing items).<\/p>\n\n\n\n

\n\n\n\n

RETURNS POLICY<\/strong><\/h3>\n\n\n\n

We are committed to supplying goods that meet legal standards. If there\u2019s a fault, contact us via the website\u2019s contact form or at info@saiguru.co.uk<\/strong><\/a>.<\/p>\n\n\n\n

Include a description of the issue and whether you prefer a refund or replacement. If possible, attach photos or video of the problem.<\/p>\n\n\n\n

If the product is confirmed faulty or incorrect, we\u2019ll provide a prepaid return label and updates throughout the return process.<\/p>\n\n\n\n

\n\n\n\n

WARRANTY PERIOD<\/strong><\/h3>\n\n\n\n

If a fault appears within 12 months (excluding wear\/misuse), we will repair or replace the item. Follow the return procedure outlined above.<\/p>\n\n\n\n

\n\n\n\n

STATUTORY RIGHTS<\/strong><\/h3>\n\n\n\n

Under the Consumer Rights Act 2015:<\/p>\n\n\n\n

    \n
  • Within 30 days<\/strong>: Refund for faulty goods.<\/li>\n\n\n\n
  • Within 6 months<\/strong>: Full refund if goods can’t be repaired or replaced.<\/li>\n\n\n\n
  • Up to 6 years<\/strong>: Partial refund if goods fail prematurely.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    USE OF PRODUCTS<\/strong><\/h3>\n\n\n\n

    Products are for domestic or home office use unless otherwise agreed. Use them according to manufacturer instructions. Modification of goods may void warranties and affect refund\/repair rights.<\/p>\n\n\n\n

    \n\n\n\n

    CUSTOMS<\/strong><\/h3>\n\n\n\n

    International orders may incur import duties\/taxes upon arrival. You are responsible for these charges. Saiguru Ltd is not liable for customs procedures or delays. Cross-border shipments may be inspected by customs authorities.<\/p>\n\n\n\n

    \n\n\n\n

    ENDING OUR CONTRACT<\/strong><\/h3>\n\n\n\n

    We may end the contract if you fail to accept delivery within a reasonable time. We may seek compensation for any resulting losses.<\/p>\n\n\n\n

    \n\n\n\n

    OUR LIABILITY<\/strong><\/h3>\n\n\n\n

    We are liable for direct losses caused by our breach unless:<\/p>\n\n\n\n

      \n
    • The loss was unforeseeable;<\/li>\n\n\n\n
    • Caused by events outside our control;<\/li>\n\n\n\n
    • Could have been avoided with reasonable actions;<\/li>\n\n\n\n
    • It concerns business use.<\/li>\n<\/ul>\n\n\n\n

      Our liability does not exclude fraud, death, or personal injury due to negligence.<\/p>\n\n\n\n

      \n\n\n\n

      CHILDREN<\/strong><\/h3>\n\n\n\n

      We do not sell to individuals under 18. Use of our website by minors must involve a parent or guardian.<\/p>\n\n\n\n

      \n\n\n\n

      PERSONAL DATA<\/strong><\/h3>\n\n\n\n

      We handle your data as outlined in our Privacy Notice<\/strong>, available on our website.<\/p>\n\n\n\n

      \n\n\n\n

      DISPUTES<\/strong><\/h3>\n\n\n\n

      If you have a complaint, write to our Managing Director at: 297 Lewisham High St London SE13 6NL<\/strong><\/p>\n\n\n\n

      Disputes are governed by English law. You may take legal action in your country of residence within the UK.<\/p>\n\n\n\n

      \n\n\n\n

      OTHER IMPORTANT TERMS<\/strong><\/h3>\n\n\n\n

      We may transfer our rights to another organisation. This won\u2019t affect your rights.<\/p>\n\n\n\n

      This agreement is between you and us. No third party has rights under it.<\/p>\n\n\n\n

      If any part of this contract is deemed unlawful, the remainder remains enforceable.<\/p>\n","protected":false},"excerpt":{"rendered":"

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